Shipping policy

WOFINE SHIPPING POLICY

Last updated: September 2026

At WOFINE, we carefully prepare every order to ensure your hair arrives beautifully packaged and ready to wear.

Please review the information below before placing your order.

1. ORDER PROCESSING

All WOFINE orders are carefully inspected and prepared before dispatch.

Processing time: [1–3business days]

Processing time is separate from shipping/delivery time.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow additional processing time during sales, promotions, new launches and holiday periods.


2. AUSTRALIAN SHIPPING

We currently offer shipping within Australia.

Free Standard Shipping

Estimated delivery: 3–7 business days  

 

Express Shipping

Estimated delivery: 1–3 business days

Cost: $15

Delivery timeframes are estimates and may vary depending on your location, courier delays, weather, public holidays and other circumstances outside WOFINE’s control.


3. FREE SHIPPING

FREE STANDARD SHIPPING ON ALL ORDERS 

The free-shipping offer applies to eligible Australian orders only.

Express shipping upgrades may incur an additional fee.


4. INTERNATIONAL SHIPPING

WOFINE does currently offer international shipping.

For international orders, shipping costs and estimated delivery times will be calculated at checkout based on the destination and shipping method selected.

International customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • GST/VAT
  • Customs clearance fees
  • Other charges imposed by the destination country

These charges are not included in the WOFINE product price unless expressly stated at checkout.


5. TRACKING

Once your order has been dispatched, you will receive tracking information via email.

Please use the tracking number provided to monitor your delivery.

Tracking information may take some time to update after the parcel has been collected by the courier.


6. DELIVERY DELAYS

WOFINE is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier delays
  • Incorrect or incomplete delivery addresses
  • Severe weather
  • Public holidays
  • Customs delays
  • Industrial action
  • Natural disasters
  • Other unforeseen circumstances

If your parcel appears to be delayed, please contact the relevant courier using your tracking information.

If you require assistance, our customer service team will be happy to help where possible.


7. INCORRECT SHIPPING ADDRESS

Please ensure that your shipping address is correct before completing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at wofine@outlook.com.au

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to WOFINE because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.


8. LOST OR STOLEN PARCELS

Once an order has been delivered to the address provided at checkout, WOFINE is not responsible for parcels that are subsequently lost or stolen from the delivery location.

We recommend providing a secure delivery address where possible.

If tracking shows that your parcel has been delivered but you cannot locate it, please contact the courier immediately and then contact WOFINE so we can assist where possible.


9. DAMAGED PACKAGES

If your parcel arrives visibly damaged, please take clear photographs of the packaging and the contents before opening or disposing of anything.

Contact us at wofine@outlook.com.au as soon as possible with:

  • Your order number
  • Photos of the damaged packaging
  • Photos/videos of the item
  • A description of the issue

We will assess the situation and advise you of the next steps.


10. WRONG OR MISSING ITEM

If you receive an incorrect or missing item, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the items received.

We will investigate the issue and arrange an appropriate resolution where applicable.


11. SHIPPING & EXCHANGES

For eligible change-of-mind exchanges, the customer is responsible for the cost of returning the original item to WOFINE and any applicable shipping cost for the replacement.

All exchange items must comply with our WOFINE Exchange Policy, including the requirement that the lace remains uncut and the WOFINE tag remains intact.


12. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Where a product does not meet applicable consumer guarantees, your legal rights may include a repair, replacement or refund depending on the circumstances.


CONTACT WOFINE

For shipping enquiries:

Email: wofine@outlook.com.au
Instagram: @wofinehair
Website: www.wofinehair.com

WOFINE — Luxury Hair. Effortless Confidence.