Refund policy

WOFINE RETURNS & EXCHANGE POLICY

Last updated: September 2026

At WOFINE, we want you to love your hair. Due to the intimate and personal nature of wigs and hair products, we do not offer refunds for change of mind, incorrect selection, or personal preference.

However, eligible items may be exchanged in accordance with the conditions below.

EXCHANGES

We accept exchanges provided that:

  • The exchange request is made within 7 days of delivery.
  • The wig has not been worn, washed, brushed excessively, altered, dyed, bleached or styled.
  • The lace has NOT been cut or altered in any way.
  • The original WOFINE tag must remain attached and intact.
  • The wig must be returned in the same condition in which it was sold.
  • The original packaging must be included and in suitable condition.
  • There must be no signs of makeup, perfume, smoke, oils, hair products, pet hair or other use.
  • Proof of purchase must be provided.

All exchanges are subject to inspection and approval by WOFINE.

If the returned wig does not meet these conditions, it may be sent back to the customer and the exchange will not be processed.

LACE CONDITION

Please inspect your wig carefully before cutting the lace.

Once the lace has been cut, trimmed, tinted, bleached or otherwise altered, the wig is considered altered and is no longer eligible for a change-of-mind exchange.

We strongly recommend trying the wig on without cutting the lace to ensure that you are satisfied with the style, colour, length and fit.

CONDITION OF THE WIG

For hygiene and quality-control purposes, wigs must be returned in the same condition in which they were purchased.

We cannot accept exchanges where the wig has been:

  • Worn
  • Washed
  • Coloured or dyed
  • Bleached
  • Cut or altered
  • Heat-styled
  • Restyled
  • Installed
  • Glued or taped
  • Exposed to makeup, oils, perfume or hair products

The WOFINE product tag must remain attached and intact.

EXCHANGE PROCESS

To request an exchange:

1. Contact us

Email wofine@outlook.com.au with your order number and reason for requesting an exchange.

2. Await approval

Do not send the item back until your exchange request has been approved by WOFINE.

3. Return the item

Once approved, we will provide return instructions.

4. Inspection

Upon receipt, the wig will be inspected to ensure it meets our exchange requirements.

5. Exchange

Once approved, we will arrange your replacement item.

If the replacement item has a higher price, the difference must be paid before the replacement is shipped.

If the replacement item is lower in price, choose whether WOFINE will issue store credit for the difference.

RETURN SHIPPING

For a change-of-mind exchange, the customer is responsible for the cost of returning the item to WOFINE and the applicable shipping cost for the replacement.

For products that are confirmed to have a fault or do not meet Australian Consumer Law requirements, different rights and remedies may apply. 

FAULTY OR INCORRECT ITEMS

WOFINE takes quality seriously.

If your item arrives faulty, damaged, or materially different from what was ordered, please contact us as soon as possible with your order number and clear photographs/videos of the issue.

Your rights under the Australian Consumer Law are not excluded by this policy. Where a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances and whether the issue is considered major or minor

Australian Consumer Law generally does not require businesses to provide a remedy for a simple change of mind. 

Eligible change-of-mind exchanges are available only when the conditions outlined in this policy are met.